"After I became attorney general in February 2001, it became clear that the FBI's computer technology and information management was in terrible shape. The bureau essentially had 42 separate information systems, none of which were connected. Agents lacked access to even the most basic Internet technology. These problems didn't just hamper interagency communication, they hindered information sharing in the Justice Department, the intelligence community, and communication with state and local law enforcement. It's no wonder, given the state of this technology, that the Phoenix memo warning that terrorists may be training in commercial aviation was lost in the antique computers at the Washington headquarters."